Managed hosting from
£45/month +VAT
Medium resource profile: 2 vCPU, 4 GB RAM, 20 GB SSD storage. Typically suits support teams handling thousands of conversations a month. Deployment, upgrades, daily backups, monitoring, SSL and UK hosting included, with no per-user fees. How our pricing works
Customer support without the per-agent meter
Intercom and Zendesk price support like a tax on helping people: per agent, per month, and in Intercom's case per AI resolution at the time of writing. Chatwoot is the open source alternative: live chat, email and social messaging in one omnichannel inbox, with your customer conversations on infrastructure you control. Node deploys, manages and supports Chatwoot as a production service hosted in the UK, flat-priced however large the support team grows.
What Chatwoot is
Chatwoot is an open source customer support platform built around a shared omnichannel inbox. Website live chat, email, WhatsApp, Facebook, Instagram, Telegram and SMS conversations all land in one place, so agents answer everything from a single screen and customers get a single, continuous history however they choose to get in touch.
Around the inbox sits everything a support team expects: assignment and teams, private notes and mentions for collaborating on a conversation, labels, canned responses, automation rules, SLA-style routing, CSAT surveys and reporting on volumes, response times and agent performance. A contact record ties every conversation to the person having it.
Self-service is included too. A built-in help centre lets you publish knowledge base articles, and the chat widget can suggest them before a conversation starts, deflecting the questions that never needed a human. Chatwoot is genuinely open source, which is exactly why Node can run it for you on UK infrastructure rather than routing your customers' messages through a third-party cloud.
Why self-hosted Chatwoot instead of Intercom or Zendesk
No per-agent fees: SaaS support platforms charge for every seat, every month, so growing the support team or giving sales and engineering visibility of customer conversations costs real money. Self-hosted Chatwoot has no seat count: add agents freely on one flat managed fee.
No per-resolution charges: Intercom bills for AI-answered conversations per resolution at the time of writing, a meter that runs faster the more customers you help. With Chatwoot there is no meter. Answer ten thousand conversations a month and the price does not move.
Your customers' data stays in the UK: support conversations are dense with personal data: names, emails, order details, complaints, occasionally special category data. With Chatwoot managed by Node it all stays on UK infrastructure under an Article 28 data processing agreement, not in a US vendor's cloud.
No feature gating: automation, reporting, CSAT, the help centre and every channel are part of open source Chatwoot, not rungs on a pricing ladder. You get the whole product on day one.
No lock-in: conversations and contacts live in your own PostgreSQL database in open, exportable form. Your customer relationship history is an asset you hold, not one you rent back from a vendor.
One inbox for every channel
Live chat on your site: a customisable widget with pre-chat forms, business hours and article suggestions, installed with a single snippet and pointed at your own infrastructure rather than a third party's.
Email and social in the same queue: support@ addresses, WhatsApp, Facebook, Instagram and Telegram conversations are answered alongside chat, with assignment rules routing each to the right team.
Automation that saves agent time: rules triage conversations by keyword, channel or customer attribute, canned responses handle the repetitive answers, and CSAT surveys measure how it landed.
Connected to the rest of your stack: webhooks and an API let n8n workflows act on conversations: enriching contacts from your CRM, raising issues with engineering or escalating VIP customers automatically.
Chatwoot leads with conversational, chat-first support. If your support model is ticket-first, with formal states, escalations and audit trails, Zammad is the open source helpdesk we run for exactly that, and we will recommend whichever fits, or run both for different teams.
Keycloak and single sign-on
Every application in a Node tenant joins your own Keycloak realm, so agents sign in once with corporate credentials and use Chatwoot alongside every other app we run for you. Admins control access centrally: MFA and session policies apply consistently, and a leaver removed from the identity system loses access to customer conversations immediately. It is part of how the Node platform is built.
How Node runs Chatwoot for you
We operate Chatwoot as a fully managed service, not a server you have to babysit.
Deployment: we deploy Chatwoot in a production configuration with a managed PostgreSQL database and Redis, configure your inboxes and channels, set up email delivery and install the chat widget on your site.
Upgrades and maintenance: Chatwoot releases frequently. We test and apply upgrades and security patches, and keep your instance current without dropping live conversations.
Monitoring and support: we monitor availability, background job health and channel connectivity, take verified backups of conversations and attachments, and our team is available when the system your customers talk to needs attention.
Your infrastructure or ours: hosted on Node's UK infrastructure or deployed into your own environment, on-premises or in your cloud accounts, with the same managed service either way.
The economics of metered support: per-agent and per-resolution pricing means the better your support gets, the more it costs: every new agent, every busy month, every AI-deflected question feeds the meter. A managed Chatwoot deployment from Node is a flat, predictable cost whether five agents answer five hundred conversations or twenty answer twenty thousand, and your customers' data stays on UK infrastructure you control. Help more customers, pay the same. See pricing for how our flat tiers work.
Adoption and community
33k+ GitHub stars Chatwoot says its support platform is trusted by more than 15,000 businesses, and its open source repository counts over 400 contributors.
“We have been using Chatwoot for a couple of months. Launch HN is a bit of an understatement, its already a very polished, comprehensive product.”
Hacker News
“We've been using Chatwoot for a few months now and been pretty happy with it.”
Hacker News
“Apart from rent and salaries, customer chat is our single biggest expense... Chatwoot is making it very awkward for the industry and I am glad they do.”
Hacker News
Quotes are from public community discussions, linked to their original sources.
Frequently asked questions
Where is our customer conversation data hosted?
On Node's UK infrastructure, or in your own environment if you prefer. Every conversation, contact record and attachment stays under UK jurisdiction, backed by an Article 28 data processing agreement, with a clear answer to where customer data is processed and by whom.
Can you migrate us from Intercom or Zendesk?
Yes. We migrate your contacts, set up the equivalent inboxes, canned responses and team structure in Chatwoot, swap the chat widget on your site and run a parallel period so support continues without a gap. Because Chatwoot has no per-agent fee, you can bring the whole team across on day one.
Does Chatwoot support single sign-on?
Yes. Every application in a Node tenant joins your own Keycloak realm, so agents sign in to Chatwoot with the same corporate credentials they use across all their apps, with MFA enforced centrally and access revoked the moment someone leaves.
What does the managed Chatwoot service include?
Deployment in a production configuration, upgrades and security patching, database and storage management, email and channel configuration, backups, monitoring and support. We also help set up inboxes, automations and the chat widget on your site.
Which channels can Chatwoot handle?
Chatwoot brings website live chat, email, WhatsApp, Facebook, Instagram, Telegram and SMS conversations into one shared inbox, so agents answer every channel from a single screen and customers get one consistent conversation history.
How does Chatwoot compare with Zammad?
Chatwoot leads with live chat and social messaging in a conversational, omnichannel inbox. Zammad is a ticket-first helpdesk with stronger formal ticketing workflows. Node runs both, and we will recommend whichever fits your support model, or run them side by side for different teams.
How does Chatwoot pricing compare with Intercom or Zendesk?
Intercom and Zendesk charge per agent per month, and Intercom's AI answers are billed per resolution at the time of writing, so cost scales with team size and with every question answered. Self-hosted Chatwoot has no per-agent licence: a managed deployment from Node is one flat monthly fee.
Talk to us about Chatwoot.
Drop us a line and our team will discuss your support channels and how a managed Chatwoot deployment gets you off per-agent pricing.
Our heritage
These projects were delivered by Tokyo Digital, acquired by Node in May 2023 and now a wholly owned subsidiary of Node DT Group. The same team builds and runs the Node platform today.